To receive quality healthcare in a safe, clean environment without discrimination because of race, age, colour, religion, nationality, culture, ethnicity, language, disability, sex or manner of payment
To be fully informed, before or during admission, of the services available at this hospital
To be fully informed on the expected approximate cost of the treatment at the time of admission
To be treated with dignity, respect and courtesy in a non-judgmental and non-threatening manner and with consideration to special preferences, psychosocial, spiritual and personal values, beliefs, cultural and religious needs
To be respected for personal dignity and privacy during examination, procedures and treatment and transport, and to be free from all forms of abuse, neglect or harassment
To be informed of your diagnosis, medical condition and treatment in understandable language
To be informed of the risks, benefits and alternatives of proposed treatment
To be informed and involved in decisions that affect your care, health status, services, treatment or outcomes
To knowledgeably refuse any care, diagnostic procedure and treatment after the consequences of refusal have been explained
To seek a second opinion regarding clinical care if you wish, from within or outside the hospital
To expect the confidentiality of your identifiable health information to be maintained except for those required by laws and regulations
To give informed consent before surgery, anaesthesia, procedural sedation, blood transfusion and other invasive, high-risk procedures and treatment and initiation of any research protocol
To be informed on how to voice a complaint to express concerns, complaints, violation of your rights and/or a grievance to your providing hospital personnel
As a patient, it is your responsibility...
To provide correct and complete demographic information, including full name, age, address, telephone number and email ID
To provide complete and accurate information about your health, including previous medical history and all the medications you are taking, all records of previous investigations and treatment, and allergic reactions, especially sensitivity to any drug
To treat the hospital staff, other patients and visitors with courtesy, respect and dignity
To follow instructions and advice, understanding that you must accept the consequences if you refuse treatment
To pay hospital bills promptly to meet the financial obligations arising from your care
To follow hospital rules and regulations
To maintain hygiene and cleanliness
To avoid bringing valuables to the hospital as the hospital is not responsible for protecting your belongings
To be considerate and cooperative
To respect the rights and property of others
To keep your scheduled appointments, or let us know if you are unable to keep them
To avoid speaking or behaving in a manner that disturbs other patients
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