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Admission

Before Admission

  • The admissions desk in the main lobby will collect your deposit.
  • We accept payments via NEFT/RTGS/MasterCard and Visa credit/debit cards and cash.
  • Please contact the admission counter for any issues related to admission.

On Admission

  • Please bring along personal toiletries, slippers/footwear.
  • Keep some cash for miscellaneous purposes or in case of an emergency.
  • Please safeguard your valuables and mobile phone. The hospital will not be liable for any loss of money or valuables.
  • Please do not bring video cameras or other recording devices into the hospital.
  • One attendant/ visitor pass will be issued by the admission desk. The admission desk is not obliged to issue extra visitor or attendant passes. Remember: noise levels and visitor-borne infections can hinder the recovery of the patient. Please keep all passes safely and hand over at the time of discharge as there will be a fine levied in case of loss.
  • Tariffs are subject to revision without prior intimation. International tariffs are applicable to foreign nationals (not holding Indian passport).

After Admission

  • The patient may be transferred to a government/municipal hospital for non-payment or any other administrative reason.
  • We request that only one relative be in the ward with the patient.
  • Visitors must have visitor passes to go to the ward.
  • Please help in keeping the noise levels low.
  • Only the billing department processes inpatient payments.

Housekeeping

  • Consumption of alcohol, cigarettes, chewing gum and tobacco, as well as spitting, is strictly prohibited.
  • A hygienic environment is essential for your health. Help us maintain our standards.
  • Keep the toilets clean and dry.
  • Use the dustbins for disposal of any waste.
  • Housekeeping of inpatient rooms is done thrice a day; in case you need any additional assistance please place the 'Housekeeping' tag on your room door.
  • We take pride in serving you. Giving tips is prohibited.

Meals

  • No outside food is allowed, either for patients or patient's attendants.
  • All patient meals/snacks have to be either pre-ordered at the time of admission in advance.

Clothes and linen

  • It is mandatory that patients wear hospital clothes.
  • The hospital provides washed and clean linen to all patients.
  • All chemotherapy patients are provided with a day care bed and bath linen and we encourage attendants to use the linen we provide. Please avoid bringing in outside linen, as this may cause infection.
  • For any additional requirement of linen, you may contact the ward nurse.

Facility management services

  • In case of any electrical faults with light switches, A/C, TV, etc, or plumbing items like showers, flushes, etc, please inform the nurse on duty for assistance.
  • Please do not attempt to shift or repair any electrical item.
  • Do not touch the oxygen and suction pump equipment.
  • Do not attempt to open locked windows.
  • Use of mobile phones is restricted in patient-related areas.

Discharge

  • Discharge of the patient will be authorised as per the doctor's opinion.
  • In case the patient/relative wishes to be transferred to another hospital or be sent home against the advice of the doctor, the patient/relative would be required to sign a 'Leaving against Medical Advice' (LAMA) declaration and the hospital will not be held responsible for any change in the patient's condition thereafter.
  • Your Summary Report/Discharge Card will be given to you by the floor staff at the time of discharge.
  • Please submit visitor/attendant passes at the billing department before you leave the hospital or you will be charged Rs 1,000 (per pass).
  • Any refund above Rs 10,000 will be paid by cheque/RTGS/NEFT within a period of one week.
  • All outgoing telephone calls (local/STD/ISD) will be charged in the final bill.
  • Children are not allowed as visitors in the hospital.

Patient feedback

  • This is a welcome appraisal of our services. The ward nurse will issue a feedback form at the time of discharge. Please do take the time to let us know how we can serve you better.
  • All reports can be collected from the report dispatch centre on the ground floor.